Privacy Policy
How Z Line Telecom collects, processes, stores, and protects personal data. This policy applies to all interactions with our website, services, and business operations.
Key Facts
- GDPR compliant
- Belgian data controller
Data Controller
Controller: Z Line Telecom
Registered Address: Kapellelaan 280A, Meise 1860, Belgium
Email: info@zlinetelecom.com
Z Line Telecom, with registered offices in Belgium, England, Spain, and the United States, acts as data controller for personal data processed in the context of its business activities.
Data Collected
We collect and process the following categories of personal data:
- Identity data: Name, job title, company name, business address
- Contact data: Email address, phone number, business correspondence details
- Technical data: IP address, browser type, device identifiers collected automatically during website visits
- Service data: Traffic records, routing data, and call detail records generated through service usage
- Communication data: Contents of support tickets, sales inquiries, and partnership applications
We do not collect special category data (racial origin, political opinions, health data, etc.).
Processing Purposes
Personal data is processed for the following purposes:
- Provision and management of telecommunications services
- Customer onboarding, identity verification, and due diligence
- Commercial communication and service updates
- Network operations, monitoring, and quality assurance
- Fraud detection and prevention
- Regulatory compliance and legal obligations
- Website functionality and security
Legal bases for processing include: contract performance, legitimate business interests, legal obligations, and explicit consent where required.
Data Retention
Personal data is retained for as long as necessary to fulfill the purposes for which it was collected:
- Customer data: Duration of the business relationship plus 5 years post-termination
- Call detail records: As required by telecommunications regulations in applicable jurisdictions
- Website data: 12 months from collection
- Marketing communications: Until consent withdrawal
Your Rights
Under GDPR and applicable data protection laws, you have the right to:
- Access: Request a copy of your personal data held by Z Line
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data where no legal retention obligation applies
- Restriction: Limit processing of your data in certain circumstances
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to processing based on legitimate interests or for direct marketing
- Withdraw consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, contact: info@zlinetelecom.com with “Data Rights Request” in the subject line.
Third-Party Sharing
We do not sell personal data. Data may be shared with:
- Telecommunications partners and interconnect carriers, to the extent necessary for service delivery
- Regulatory authorities, when required by law
- Service providers processing data on our behalf under data processing agreements
Cookies
Our website uses cookies. Full details are available in our Cookie Policy.
Security Measures
Technical and organizational measures include: encryption of data in transit and at rest, access controls, audit logging, vulnerability management, and incident response procedures. Continuous monitoring of network infrastructure is maintained around the clock.
Contact for Privacy Matters
Email: info@zlinetelecom.com
Subject: Privacy Inquiry — [Brief Description]
Postal Address: Kapellelaan 280A, Meise 1860, Belgium
You also have the right to lodge a complaint with a supervisory authority in the EU member state of your residence or with the Belgian Data Protection Authority.
